Robert Lamb is a highly experienced customer experience consultant and contact center architect. He is a proven Practice Lead for customer contact consulting services, currently delivering for CDW, one of the world's leading contact center firms. Prior, he led AT&T's contact center consulting practice, growing revenue >2000% to $22.4M. He expanded customer value by developing asset-based and graphically oriented consulting deliverables, introduced new services to capitalize on customer contact trends and cloud contact centers, and expanded services to incorporate innovation.
Robert provides customer contact thought leadership in the strategy, design and development of virtual omni-channel customer relationship/contact center solutions to enterprise, medium business and public sector customers. Robert has 30+ years of experience for customers around the globe. He has advised to 2,000+ customers and formally consulted to nearly 500 companies.